PRINCIPLES OF BUSINESS CONDUCT AND CODE OF ETHICS
Building Trust
Each day, as a value-added distributor serving the dental, companion-pet
veterinarian and rehabilitation supply markets, Patterson Companies,
Inc. provides customers with the finest service available and
the broadest selection of products. Our objective is to meet the
individual needs of each customer. The manner in which we conduct
our business and how we treat others directly affects the operation,
efficiency, profitability and reputation of our company.
Our Values
At Patterson, our core values guide us every day.
- Partnership – creating a partnership with our employees,
customers and suppliers
- Integrity – maintaining trust and loyalty through straightforward
honesty and reliability
- Insight – applying our experience and knowledge
- Communication – fostering open dialogues that build
relationships
- Forward-thinking – leaving our mark through innovative,
intelligent ideas
- Respect –valuing the relationships with our colleagues
and customers
Conducting Business
Patterson conducts business on a worldwide basis. We reflect and
respect the diversity of cultures throughout the world and strive
to conduct business in a culturally appropriate manner. Employees
of Patterson will comply with Patterson policies, the ethical
standards and legal requirements of each country in which business
is conducted, as well as United States laws that apply in other
countries. Every employee is responsible for conducting business
in a nondiscriminatory manner free from harassment.
Asking for Guidance and Raising Concerns
The following guidelines represent standards of conduct that every
employee is expected to follow. If you are in a situation that
is not specifically described here, or if for any reason you feel
uncertain about something you intend to do while conducting business
on behalf of Patterson, many other resources are available to
you:
- Your manager, region manager, or division head.
- Human Resources may be reached at 866-234-2165.
- The Ethics Hotline is available at 877-888-0040.
No one will be retaliated against for raising a question or voicing
a concern in good faith.
Representing Patterson
Our Communities
Giving back to our communities is a part of our culture. Each
year, Patterson responds to requests from nonprofit organizations
to provide resources to programs and organizations that make a
distinct contribution to enhance qualify of life and create social
and economic value for our communities, primarily in the our market
areas. Requests for contributions, including in-kind, corporate
or cash donations should be directed to your manager or to Corporate
Giving at 651-686-1680.
In addition, many employees share their time, talents and resources
through civil, political and public affairs activities in their
communities. Most volunteer activities take place outside of business
hours. Employees who wish to use Company time or resources for
volunteer activities must obtain prior approval from their managers.
Patterson does not compensate or reimburse employees for political
contributions
Acting Within Authority
In representing Patterson and acting on Patterson’s behalf,
you are responsible for ensuring that you are acting within the
scope of authority that Patterson has granted to you, based upon
your job responsibilities. If you have any questions about your
authority, contact your manager. Employees are not permitted to
use their positions at Patterson to advocate non-Company interests.
Employees are not permitted to publish Internet Web sites, newsletters
or similar forms of communication or promotions regarding Patterson
products, services or any other Patterson-related news and information
without the express written permission of Patterson management.
Avoiding Conflicts of Interest
A conflict of interest exists where one or both parties in a relationship
receive or give unfair advantage or preferential treatment because
of the relationship. Following are a few examples of situations
that might constitute a conflict of interest. The perception of
a conflict may be as damaging as an actual conflict of interest,
so if you are not sure whether a particular situation conflicts
with your job performance or Patterson’s interests, contact
your supervisor. Most potential conflicts are readily resolved,
and it is always best to raise your concern.
- Any situation where the employee may obtain personal gain
or potential personal gain or which may serve as a detriment
to Patterson, either monetarily or to its public image because
of the use of information or personal contact usually not attainable
except through employment with Patterson.
- Any outside activity by any employee that may be viewed as
competing with the products or services usually offered by Patterson.
- Any outside activity which may interfere with the operations
of Patterson or the employee’s loyalty to Patterson.
- Accepting outside compensation for work, which is already
being paid for by Patterson, or accepting outside employment
which interferes in any way with the employee’s job at
Patterson. Employees who hold licenses to perform services (including,
for example, real estate licenses) must notify their manager
in order to avoid any potential conflicts of interest.
- Deriving personal gain, directly or indirectly, from purchases
made by Patterson or from other transactions to which Patterson
is a party.
- Soliciting, giving or receiving gifts of money, merchandise,
services, travel or unusual entertainment in connection with
Patterson-related business relationships. This includes vendor
“spiffs” but is not intended to restrict gifts of
“token” or insignificant value or usual business
meals and entertainment.
- Disclosing or using information of a prior employer or other
party in a manner which violates any agreement with or rights
of such previous employer or other party.
- Owning, directly or indirectly, financial interests in suppliers
or competitors except for publicly traded securities where employee’s
percentage of ownership is less than 1%.
- Borrowing money from or loaning money to, a supplier or competitor.
Obtaining personal and mortgage loans from banks and other financial
institutions is usually permitted.
- Becoming a director, officer, employee or consultant of a
supplier or competitor, or receiving income from these sources.
Outside directorships may be permitted in some situations, but
only with the approval of an officer of the Company.
- Using confidential Patterson information, directly or indirectly,
to buy securities of a company with which Patterson is conducting
acquisition negotiations; or buying or selling securities while
Patterson is buying or selling the same securities or buying
or selling real estate or mineral interests in the same vicinity
as Patterson.
Complying with Laws
Each of us must act within the letter and spirit of the laws and
regulations affecting our business.
Your Privacy
Patterson recognizes the confidential nature of information that
employees share with us as an employer, and handles such information
with care. As a general practice, Patterson discloses such information
on a need-to-know basis only.
At the same time, employees cannot expect privacy rights to extend
to work-related conduct or the use of Patterson property. Employees
are advised that they do not have a personal privacy right in
any Patterson property or in any matter created, received or sent
via Patterson communication systems, in accordance with applicable
law.
Inspection and Monitoring
From time to time, management may need to access your voice mail,
e-mail, workspace or other information. Employees are advised
that Patterson property is subject to inspection and monitoring
at any time. An employee’s use of Patterson property, including
e-mail, voice mail and other Patterson communication systems,
is considered consent to inspection and monitoring.
In addition to inspection and monitoring, Patterson may maintain
backup copies of voice mail, e-mail and other data, which may
be retrieved later for business and legal reasons. There may also
be accidental or intentional transmission to a third party or
access by technical staff when troubleshooting hardware or software.
Passwords
Although employees have individual access passwords to voice mail,
e-mail and other systems, these systems are accessible at all
times by the Company. Employees are expected to provide their
passwords to management upon request to facilitate access, and
employees may not use secret passwords. Patterson reserves the
right to override passwords and/or codes.
Safeguarding Patterson Assets
During the course of your employment with Patterson, you will
gain knowledge and information that belongs to Patterson. You
will have access to Patterson property including: Company-owned
communication systems; parts, tools, supplies and equipment; vehicles;
files, data and information; employee work products; and money.
Patterson property is to be used for business purposes in serving
customer needs and conducting normal business operations. All
Patterson policies apply to the use of Patterson property.
Patterson Ownership of Employee Work Products
Work created during the course of employment or while using Company
information, equipment or other property belongs to Patterson,
in accordance with applicable law.
Patterson Communication Systems
Patterson communication systems, including computer hardware and
software, facsimiles, printers, e-mail, voice mail, Internet services,
pagers, telephones (including cell phones) and copiers are intended
to be used for communication between employees and customers for
legitimate business purposes.
As a courtesy to employees, Patterson permits occasional personal
use of Company communication systems, but we ask your cooperation
in limiting personal use to emergencies or essential personal
business and in keeping your personal use brief.
Company communication systems, including e-mail and Internet,
must never be used in a manner that interferes with our ability
to serve customers or in a manner that violates the law. Below
are some additional guidelines:
- Access, download or transmission of pornographic, obscene
or sexually explicit or offensive materials is prohibited.
- Sending or forwarding jokes, chain letters and other like
communications is not permitted. If unsolicited messages of
this type are received, the receiver must request the sender
not send messages of this sort.
- Confidential information must not be stored on employee-owned
computers.
- Any message posted on an Internet bulletin board, in a forum
or on any other publicly available Internet site that in any
manner refers to Patterson or its services, or which might be
interpreted as stating a Company position or policy, must be
approved by Company management.
- E-mail and Internet should not be used to solicit others for
commercial ventures, religious or political causes, outside
organizations or other non-job-related solicitations. Patterson
communication systems should not be used to advocate non-Company
interests or for any purpose prohibited by any Patterson policy.
- Patterson communication systems shall not be used in the commission
of a crime, to stalk, abuse, harass or threaten another individual.
Return of Patterson Property
Employees are required to return Patterson property at the request
of management or upon termination of employment.
Protecting Confidential Customer Information
As a Patterson employee, you are responsible for maintaining confidentiality
of customer information, including information relating to patients.
You may use and disclose customer and patient information only
as necessary to service a customer and in accordance with applicable
law, such as the Health Insurance Portability and Accountability
Act (HIPAA) which applies in the United States.
Protecting Confidential and Proprietary Patterson Information
Employees who have contact with and access to confidential and
proprietary information concerning Patterson and its products
or services and not generally known by persons outside Patterson
must take precautions to keep such information confidential. Confidential
information should never be sent to external parties not authorized
to receive such information, or to Patterson employees who have
no authorized business reason for such information. Unauthorized
disclosure could jeopardize the value of the information to Patterson
and give unfair advantage to others. Responsibility to keep information
confidential continues even after employment with Patterson ends.
Confidential and proprietary information includes, without limitation,
any information not generally known about Patterson’s business,
such as customer, prospective customer and supplier data and lists,
financial data, sales data, materials developed for in-house use,
administrative and manufacturing processes, business systems and
future plans, pricing strategies and lists, trade secrets and
other information concerning Patterson’s business affairs
or operating practices.
Guidelines:
Confidential information must never be discussed, released, removed
from Patterson premises, copied, transmitted or in any other way
used by employees for any purpose outside the scope of their Patterson
employment or revealed to non-Patterson persons without the written
authorization from your manager.
Employees must not release any information about Patterson or
its activities to members of the press. If you receive an inquiry
from the press, a government agency or other organization, refer
it immediately to your manager.
Compliance with Customs Laws and Regulations
Patterson complies with customs laws and regulations when transporting
products, including appropriate documentation and valuation declarations.
Direct any questions or concerns to your manager.
Securities
As a publicly traded company, Patterson complies with United States
Securities law and the requirements of both the Securities and
Exchange Commission (SEC) and NASDAQ, as well as applicable laws
and regulations of other jurisdictions.
Reporting Our Performance
Patterson is committed to accurate and timely disclosure of information
as set forth by the United States securities laws. As a public
company, Patterson submits quarterly financial reports in accordance
with United States generally accepted accounting principles. No
willful or knowingly false or misleading statement or omission
will be made in any disclosure, report or registration statement
filed with the SEC.
Material Nonpublic Information and Securities Trading
To protect the shareholders of Patterson and to promote confidence
in the capital markets in general, securities legislation and
Patterson policy prohibit persons who have access to material
undisclosed information about Patterson from trading in Patterson
securities or informing others of that information before it has
been generally disclosed to the public. Information about applicable
laws in your work location is available by contacting your manager,
region manager, division head or human resources. You may contact
Human Resources at 866-234-2165. You may also contact the Ethics
Hotline at 877-888-0040.
Employees, members of their immediate families, members of their
household and companies controlled by such persons (herein collectively
referred to as “insiders”) may not buy or sell Patterson
securities with the knowledge of a material fact or material change
with respect to Patterson that has not been generally disclosed.
This is referred to as “insider trading.”
In addition, no Patterson insider may inform, other than in the
necessary course of business, another person or company of a material
fact or material change with respect to Patterson before it has
been generally disclosed. This is referred to as “tipping.”
A “material fact” with respect to Patterson is a
fact that significantly affects, or would reasonably be expected
to have a significant effect on, the market price or value of
its securities.
A “material change” with respect to Patterson means
a change in the business, operations or capital of the Company
that would reasonably be expected to have a significant effect
on the market price or value of any of its securities (and includes
a decision to implement such a change made by the directors or
made by senior management who believe that confirmation of the
decision by the directors is probable).
The following are some examples of information that could be
regarded as a material fact or material change:
- Earnings releases or projections of future earnings or losses;
Lawsuits;
- News of a pending or proposed merger, acquisition, tender
offer, take-over bid or other significant transaction (and,
in certain circumstances, the fact of negotiations with respect
such matters);
- News of a significant sale of assets or the disposition of
a subsidiary;
- Stock splits or changes in dividend policies;
- The offering of additional securities;
- Changes in management;
- Significant new discoveries and products or significant product
defects or modifications;
- Significant product or service pricing changes;
- Impending bankruptcy or financial liquidity problems; or
- The gain or loss of a substantial customer, supplier, joint
venturer or other contractual relationship.
- Either positive or negative information may be material.
In addition, insiders may not engage in any of the following
activities with respect to Patterson securities:
- Short sales; or
- Buying or selling put options or call options relating to
Patterson securities.
Generally, no trading should be initiated until the third trading
day after the information has appeared on the “broad tape”,
in a news dissemination service, the Wall Street Journal, the
Globe and Mail or another widely read business publication, or
four trading days after a narrower dissemination.
Consequences of Non-Compliance
Employees who violate this policy, including engaging in insider
trading or tipping, shall be subject to disciplinary measures
up to and including termination from employment. In addition,
violations of this policy may result in criminal and civil liability
for you and Patterson.
Communication of Material Information
Employees should take the following steps in order to reduce the
possibility of undisclosed material facts or material changes
being misused by insiders:
- Restrict access to material undisclosed information. Employees
and other insiders should restrict access to sensitive information
that could constitute a material fact or a material change.
Ensure the physical security of confidential documents
and files, in order to limit the possibility of the transmission
of such information prior to its public disclosure.
- Communications in the necessary course of business. Employees
and other insiders who disclose material information to third
parties may do so only when such disclosure is in the necessary
course of Patterson’s business. Prior to communicating
any material undisclosed information to third parties, employees
should contact their manager or Patterson’s general counsel,
as certain protocols must be followed. Such protocols may include
entering into a confidentiality agreement with the third party.
- Communications in the ordinary course of business. Employees
and other insiders should avoid communicating any information
that is not part of Patterson’s public record to third
parties. Patterson’s public record includes such things
as press releases that have been previously disseminated, material
change reports that have been filed and financial statements
and proxy solicitation materials that have been filed and sent
to Patterson shareholders. Prior to communicating any information
that is not part of Patteson’s public record to third
parties, employees should contact their manager or Patterson’s
general counsel.
- Communications with analysts, media and members of the investment
community. Employees should direct any questions from securities
analysts or the media to their manager or Investor Relations
at the Corporate Office. For further information and guidance,
contact your manager.
Competing Ethically
Patterson fully complies with the antitrust laws and fair trade
practices of the United States and all other applicable jurisdictions.
It is impossible to define every situation in which applicable
competition laws may come into play. However, the following additional
specific guidelines should be observed by all employees.
- Never discuss pricing policy with competitors.
- Never discuss or imply that Patterson would divide a market
with a competitor or respect a competitor’s territory
as “off limits” to Patterson.
- Never engage in a joint selling activity with a competitor.
- Never ask a vendor to cease doing business with a competitor.
All communications with vendors, other than routine business
transactions in the normal course and scope of an employee’s
job, should be made through the Marketing Department at the
Corporate Office.
- Avoid even the appearance of improper or collusive conduct
when meeting with competitors or vendors at trade shows or trade
association meetings.
- Do not disparage a competitor’s or vendor’s products
or services, even if Patterson does not carry that vendor’s
product line.
- Never quote a price to a customer unless Patterson is prepared
to sell the product at the quoted price.
- Seek guidance from your manager whenever questions arise related
to competitive practices, or if you are uncertain as to whether
a particular action or practice may violate the antitrust laws
of the jurisdiction in which you work.
- Information is available from your manager or the Human Resource
Department for specific locations.
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